Shipping policy
At Total Renew, we're committed to getting your order to you as quickly and reliably as possible — no matter where in the world you are. Please review the information below to understand our shipping process, timelines, and tracking procedures.
🌎 Free Worldwide Shipping on Orders Over $60
We're proud to offer free shipping worldwide on all orders of $60 or more. No hidden fees, no surprise charges at checkout — just your order delivered straight to your door, anywhere in the world, at no additional cost.
Orders under $60 will display a calculated shipping fee at checkout based on your location.
📦 Order Processing Time
All orders are processed within 2 to 5 business days after your purchase is confirmed.
During this time, our team carefully prepares, packages, and quality-checks your order before it ships. Please note that orders placed on weekends or US holidays will begin processing on the next business day.
You will receive an order confirmation email immediately after your purchase. A separate shipping confirmation email will be sent once your package leaves our facility.
🚚 Delivery Time
Once your order has been shipped, estimated delivery time is 8 to 15 business days, depending on your location and local carrier performance.
Delivery times may occasionally be affected by:
- Customs clearance (for international orders)
- Local postal service delays
- Extreme weather conditions
- Peak holiday shipping periods
We appreciate your patience and understanding in these situations, and we will always do our best to keep you informed.
🔍 Order Tracking
You will receive your tracking code via email within 3 business days after your order has been shipped.
As soon as your tracking information is available, we'll send it directly to the email address you provided at checkout. You can then use this code to monitor your package's journey in real time through our carrier's tracking portal.
Please be sure to check your spam or promotions folder if you don't see our emails in your main inbox.
📧 Didn't Receive Your Tracking Code?
If more than 3 business days have passed since your shipping confirmation and you still haven't received your tracking code, please contact our support team at [help@trytotalrenew.com] with your order number, and we'll resolve it right away.
🌐 International Orders
For customers outside the United States, please keep in mind:
- Customs fees, import duties, and local taxes may apply upon arrival and are the responsibility of the recipient.
- Delivery times may vary based on your country's customs processing.
- All international shipments are fully trackable once the tracking code is issued.
❓ Questions?
Our customer support team is here to help. If you have any questions about your order, shipping status, or delivery, please don't hesitate to reach out:
📧 Email: [help@trytotalrenew.com] ⏰ Response time: Within 24 business hours
Thank you for choosing Total Renew. We're honored to be part of your journey to lasting joint relief.